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+63-933-399-4053 | +63-927-367-5799 Bookings@Life-uptravel.com

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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Frequently Asked Question’s

General

What is your cancellation policy in case of bad weather?

We all know that weather is unpredictable and uncontrollable, so our cancellation and refund policy is case to case basis. In case of no service has been used then we can give you full refund in case of unavailability for reschedule.

Do you give discount to señior citizens?

Discount on señior citizens varies on each tour. When making reservation, just let us know if there is/are señior/s in the group.

When do you send driver’s details?

We normally send drivers’ details between 6pm-8pm on the day prior to your tour date, we have to confirmed drivers’ schedule first after their trip on that day.

Do you offer shared tours?

Sorry we only offer private tours to avoid conflict of time and interest.

Whale Shark Tour

Is there lockers on which we can to leave our things?

Yes but we recommend to leave your things inside the car for free.

Are the children allowed to swim with the whale sharks?

Yes, as long as they will be accompanied by parents or guardian.

Is whale shark sightings guaranteed?

There is possibility that whale sharks may not be seen during the tour due to unpredictable nature, inclement weather and other environmental factors that beyond our control.

What are the capacities of the boats?

The capacity of the smallest boat is 4 and the biggest is 12.

How long is the interaction time with the whale sharks?

30 minutes for watching and snorkeling and 1 hour for scuba diving.

How deep is the water in the interaction area?

The water is 10-15 meters deep.

How far is the whale shark interaction area?

The interaction area is 20-25 meters away from the shoreline.

Is there a season for whale sharks?

Whale sharks in Oslob can be seen everyday for whole year round.

What is the recommended pick up time?

Recommended pick up times depending on usual pick up location:

– Cebu City or Mactan – 4:00am – 6:00am
– Moalboal – 4:30am – 7:00am
– Alcoy / Boljoon – 5:30 – 7:00am
– Liloan Santander – 6:00am – 7:00am
– Within Oslob – 6:00am

What is the best time to see the whale sharks?

The best time to see the whale sharks is between 6 am – 8 am.

What is the menu of our light breakfast and lunch?

Light Breakfast – sticky rice, mango/water melon and hot chocolate
Lunch – sweet and sour fish, chicken adobo/pork, chicken soup, spring roll, rice and one round of soft drinks or bottled water

Do you have underwater camera for rent?

Yes we have underwater camera’s (SJCAM4000) for rent for P500 that includes unlimited photos/videos and DVD for photo storage.

What to wear?

There are no rules that specifies on what to wear, as long as you are comfortable with your outfit however swim wear is better especially if you go snorkeling.

What to bring?

– Extra clothes
– Rush guard or Swim Suit (but not mandatory)
– Underwater camera

Does the boats have canopy?

No the boats doesn’t have canopy.

Badian Canyoneering

Is breakfast included in the package?

No breakfast is included, only lunch. You can ask favor to your hotel to pack the breakfast included in your room or you can ask our driver to drop by a fast food chain.

Do the guides are trained for first aid and life support in case of emergency?

Yes, they are all trained by the Department of Tourism (DOT) and Provincial Disaster Risk Reduction and Management Office (PDRRMO).

What to bring?

Water, swimming attire, underwater camera.

Can we start canyoneering in the afternoon (around 12pm-1pm)?

Yes, you can start canyoneeering in the afternoon but the latest jump off time is 1pm.

What’s the best month to go Canyoneering?

Best month is summer from March to June.

How long is the canyoneering activity?

The actual activity will take 3 to 4 hours.

Is the activity possible for non-swimmers?

Yes, it is possible for non-swimmers.

Is there any age limit for this activity?

Child must be 12 years old and above and should be accompanied by a parent or guardian.

What is the difficulty level of the activity?

Easy to medium – can be difficult especially during high water levels. The difficult level of the activity is the jumping.

How high are the jumps?

The highest jump is 35ft.

What are the requirements for this activity?

You should be physically, emotionally and medically fit.

Bohol Countryside Tour

Is breakfast included in the package?

No breakfast is included, only lunch. You can ask favor to your hotel to pack the breakfast included in your room or you can ask our driver to drop by a fast food chain.

Why port terminal fee is not included in the package?

Terminal fee can not be paid in advance.

Can I upgrade to Business class ferry accommodation?

Yes, just add P1,200 per person for round trip business class ferry accommodation.